Shipping & Fulfillment

Shipping Policy – Gaze and Graphite

Gaze and Graphite is a one-woman, artist-owned business. To offer a wider range of products while continuing to create and manage the business independently, some online orders are produced and shipped through trusted third-party fulfillment partners.

Items within the same order may occasionally arrive in separate packages depending on product type and production location.

If your order arrives damaged, incomplete, incorrect, or appears to be missing items, please contact me within 7 days of delivery and include photos of the packaging, shipping label, and contents received. This information helps me investigate the issue and work with the fulfillment partner to determine the best resolution.

I care deeply about every customer experience and will always do my best to resolve order concerns fairly and promptly.

Order Processing & Fulfillment

Most items are made on demand, meaning production begins after an order is placed.
Fulfillment typically takes 3–7 business days, depending on the product and location.
Once your order is ready, it will be shipped directly from our POD partner’s facility.

Shipping Times & Costs

Domestic Shipping (U.S.): Estimated delivery within 7–20 business days, depending on the destination.
Shipping costs are calculated at checkout based on location and order size.

Tracking & Delivery

Once your order ships, you’ll receive a tracking number via email.
If your package is delayed, please check with your local carrier or contact us for assistance.

Customs & International Orders

International orders may be subject to customs fees or import taxes, which are determined by the destination country.
Gaze and Graphite is not responsible for any additional charges incurred during customs processing.

Lost or Returned Orders

If an order is returned due to an incorrect or incomplete shipping address provided at checkout, the item is not returned to us. In these cases, we are happy to arrange a replacement order, but a reshipment fee will apply.
If an order is lost in transit, please reach out to us. We will work directly with our print-on-demand partner to investigate and resolve the issue as quickly as possible.

We strive to provide a smooth and reliable shipping experience while maintaining our commitment to eco-conscious production. If you have any questions about your order, please don’t hesitate to reach out!